Important: Always check the cancellation policy before booking
Trip.com shows the cancellation policy clearly on every hotel and flight listing. Filter by "Free Cancellation" to ensure you can cancel without penalty if your plans change.
This guide explains how to cancel a Trip.com booking and get a refund, step by step. Whether you need to cancel a hotel, flight, train ticket or attraction ticket, the process is similar — log in, go to My Trips, and follow the cancellation steps.
How to Cancel a Trip.com Booking — Step by Step
Log In to Your Trip.com Account
Go to trip.com or open the Trip.com app. Log in with your email and password. If you booked as a guest, use the booking reference number and email to access your booking.
Go to 'My Trips'
Click your profile icon and select 'My Trips' (or 'My Orders'). Find the booking you want to cancel. You can filter by Hotels, Flights, Trains or Attractions.
Click 'Cancel Booking'
Open the booking details and click 'Cancel Booking' or 'Request Cancellation'. The system will show you the cancellation policy and any applicable fees before you confirm.
Confirm Cancellation
Review the refund amount and confirm the cancellation. You will receive a cancellation confirmation email from Trip.com.
Wait for Refund
Refunds are typically processed within 7–14 business days for credit cards. Alipay and WeChat Pay refunds may be faster. The exact timeline depends on your bank or payment provider.
Trip.com Cancellation Policy Types
Free Cancellation Hotels
Full refund if cancelled before the deadline shown on your booking. No penalty. This is the safest option — always filter for free cancellation when booking.
Non-Refundable Hotels
No refund if cancelled. These rates are usually cheaper but carry risk. Only book non-refundable if you are 100% certain of your plans.
Partial Refund Hotels
Partial refund depending on how far in advance you cancel. Check the specific policy on your booking confirmation.
Refundable Flights
Some airline fares allow cancellation with a full or partial refund. Check the fare rules before booking. Refundable fares are usually more expensive.
Non-Refundable Flights
Most budget airline fares are non-refundable. You may be able to change the date for a fee. Always check the fare rules carefully.
Train Tickets
Cancellation policies vary by train operator and country. Japan Shinkansen tickets can usually be refunded with a small fee. Check the specific policy when booking.
Book with Free Cancellation on Trip.com
Always filter by "Free Cancellation" when booking hotels on Trip.com. Book early, cancel if plans change — no penalty.